At Foodefy, our goal is to provide every customer with a high-quality dining experience. To protect your rights and ensure your satisfaction, we have established the following refund policy. Please read it carefully to understand the conditions and processes for requesting a refund when using our services.

1. Eligibility for Refunds

You may apply for a refund under the following circumstances:

• Order Cancellation: If you cancel your order within the specified time frame before meal preparation begins, you will be eligible for a full refund. Please note that the specific cancellation time may vary depending on the type of order.
• Incorrect Orders: If the order you receive does not match what you ordered (e.g., wrong items, quantities, or types of meals), you can request a refund or a replacement.
• Quality Issues: If the food you receive is substandard, spoiled, or significantly below expectations, you can request a refund. Please be sure to provide relevant photographic evidence to support your claim.
• Delivery Issues: If your order fails to arrive within the estimated delivery time, you can request a refund. Please provide your order number and relevant information to help us verify the situation.

2. Non-Eligibility for Refunds

You may not be eligible for a refund under the following circumstances:

• Change of Mind: If you change your mind after your order has been confirmed and the meal has begun preparation or has been delivered.
• Late Cancellations: If you cancel your order after meal preparation has started or after the meal has been dispatched for delivery.
• Dietary Preferences: Requests for refunds due to personal dietary preferences, choices, or allergies that were not communicated to us at the time of ordering.
• Failure to Contact: If you do not contact us promptly after receiving your order, making it impossible for us to verify the issue.

3. Steps to Request a Refund

To request a refund, please follow these steps:

1. Contact Customer Service: Reach out to our customer service team using the contact information provided on our website. Include your order number and a detailed description of the issue to expedite the process.
2. Provide Evidence: If applicable, please attach photographic evidence of the incorrect items or quality issues to support your refund request.
3. Submit Request: Your refund request must be submitted within [insert specific time frame, e.g., 24 hours] of receiving your order. Late requests may not be processed.

4. Refund Processing

• Review Period: After receiving your request, our team will review it and may contact you for further information. This review process typically takes [insert time frame, e.g., 3-5 business days].
• Refund Decision: Once the review is complete, if your refund request is approved, we will process the refund through the original payment method. This may take [insert time frame, e.g., 3-5 business days] depending on your payment provider.
• Refund Notification: Once the refund has been processed, you will receive a confirmation notification informing you that the refund has been successfully completed.

5. Changes to the Policy

Foodefy reserves the right to modify this refund policy at any time. Any changes will take effect immediately upon posting on our website. We recommend that you review this policy periodically to ensure you are aware of the latest refund terms and conditions.

6. Contact Us

If you have any questions or need clarification regarding this refund policy, or if you need assistance with a refund request, please do not hesitate to contact our customer service team. We are here to help you!

7. User Feedback

We highly value customer feedback. Your opinions and suggestions will help us continuously improve our services. If you encounter any issues while using Foodefy, please contact us promptly. We are committed to taking every piece of feedback seriously and using it as an important basis for enhancing our services.

Thank you for choosing Foodefy! We look forward to providing you with quality food and service, as your satisfaction is our greatest pursuit.